Shipping and delivery

Foundry preorders enter a delivery preparation queue in the order they were placed. Preparation includes final quality checks, model-specific configuration and packaging. During preparation, you will see the current fulfilment status on your order's details page in your Foundry account.

Estimated delivery is calculated server-side and displayed on each order. The current estimate is authoritative; earlier estimates remain visible on your order for transparency.

Foundry ships to regions where our current carrier network can safely handle a humanoid product and where regulatory conditions permit routine consumer shipment. Region availability is confirmed at checkout by the address you provide; unsupported destinations cannot complete checkout.

Availability may change over time as new regions come online or existing carrier coverage adjusts. If your address becomes unserviceable after a preorder is placed, support will contact you from your Foundry account.

Shipping charges are calculated at checkout based on destination region and model. Charges are displayed clearly before payment; there is no surprise shipping surcharge after checkout.

For destinations that assess duties or import taxes, those amounts are the responsibility of the recipient unless clearly stated otherwise at checkout. Where Foundry can pre-collect duties at checkout for a region, the total shown will include those duties. Where duties cannot be pre-collected, the carrier or import authority may contact the recipient before final delivery.

For most regions Foundry uses a scheduled carrier delivery. The carrier will contact you before final delivery to coordinate a delivery window. Please keep the contact number and email on your order accurate so the carrier can reach you.

Depending on your region, the carrier may require an adult to accept the delivery and confirm receipt.

Please double-check the delivery address on your order. Address corrections requested before an order enters delivery preparation can usually be applied without impact. Once an order enters delivery preparation, address changes may not be possible or may require the order to be cancelled and re-placed at the current price.

Address changes are requested from the affected order's details page in your Foundry account. Support will confirm what is possible at the current stage.

If a preorder's current estimated delivery has passed and the order has not yet fulfilled, your order will show a "Delivery timing update" state instead of a fabricated new estimate. Support will follow up from your Foundry account with an updated estimate once one is authoritative.

Foundry does not publish speculative delivery estimates. Every estimate you see is the current server-calculated authoritative date.

Please inspect the outer packaging at delivery. If the packaging shows obvious impact or the unit is visibly damaged on unboxing, photograph the packaging and the unit before further handling and report the issue from your Foundry account within 7 days of the delivery date. See Refunds and returns and Warranty coverage.

Tracking becomes available on your order's details page as soon as the carrier posts the first scan. Tracking numbers displayed before the first carrier scan are not yet actionable and are shown for reference only.

If tracking indicates delivery but the package is not present, please check with neighbours and building staff, then open a support conversation from the order. Foundry will contact the carrier and open an investigation. Depending on the outcome, Foundry may ship a replacement or issue a refund per Refunds and returns.

If a delivery is refused at the door for reasons other than visible damage on the outer packaging, the order will be returned to Foundry. Foundry will contact you from your account to confirm whether you would prefer redelivery or a cancellation and refund. Redelivery may incur additional shipping charges depending on region.

• Refunds and returns
• Warranty coverage
• Terms of sale